DELIVERY
SHIPPING INFORMATION
Please allow 1 business day to process in addition to the shipping times listed below for your selected shipping method.
United States
US Outlying Territories
Canada
Australia
United Kingdom
Europe
Rest Of The World
Service area exclude：Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
Due to the holiday vacation and increased order volume, please allow an extra 1-2 business days for shipping delays to US. We appreciate your patience!
Due to the wildfire in parts of CA, delivery of orders in Canyon Dam and Greenville may be delayed. We appreciate your understanding and patience in advance!
Service area exclude：Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands.
Please note, we are only able to deliver to American Samoa, Guam and Northern Mariana Islands via express shipping, NOT expedited shipping.
Due to the increased order volume, please allow an extra 1-2 business days for shipping delays to US. We appreciate your patience!
If you are ordering from Canada, please remember to include a space in your zip code. For example: K1A 0B1.
Due to the severe weather conditions in BC and AB, some orders are subject to delays. We appreciate your understanding and patience in advance!
Please kindly take note that we are temporarily unable to offer Express Shipping services to rural/remote regions in Canada.
Due to the holiday vacation and increased order volume, please allow an extra 1-3 business days for shipping delays to CA. We appreciate your patience!
Due to the covid-19, the expedited shipping to AU may be delayed for 2-3 business days. Thank you for your patience.
For some remote and regional areas, please allow 3 business days for shipping delay.
Service area include： France, Germany, Italy, Spain, Netherlands, Austria, Belgium, Czech Republic, Ireland, Luxembourg, Poland, Portugal.
For some remote and regional areas, please allow 3 business days for shipping delay.
Availability of shipping methods and cost may vary depending on actual shipping address.
Please note, we are currently not shipping to India.
*Shipping cost is based on order value.
REMINDERS
- Please note that we are only able to deliver to PO Boxes via expedited shipping, NOT express shipping. Please make sure to enter a physical address to avoid any issues with your shipment.
- Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance. If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. We appreciate your patience!
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If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
Once the package has been delivered to your regional post office, you can contact the post office directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the postal office.
If you need further assistance, please contact our Customer Care Team - we're more than happy to help! -
When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
If you don't receive your package on time, please feel free to contact our Customer Care Team. As a friendly reminder, all shipping times listed in the chart above are calculated in business days and do not include weekends.
WHERE IS MY ORDER?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. Click here.
