HOW TO START A RETURN
We want you to love your ECUPPER experience and if it's anything less than perfect, we want to make it right.You can check out our return policy here.
Contact us via Chat or Email to start your return.
Once we receive your request, we’ll be in touch and provide return instructions and refund options - you'll need to reply with your preferred refund option.
You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
RETURN POLICY
Need to make a return?
If you're not absolutely in love with your ECUPPER order, we want to make
it as simple as possible. See below for more information on our return
policy.
Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 30 days of their delivery date.
- Please note that we don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
- Our swimwear comes with a removeable hygiene liner to ensure your safety - return items cannot be accepted if the liner is removed. Please try on your Ecupper items over your underwear without removing the hygiene liner.
- For sanitary reasons, bags, beach blankets, towels, swimming rings, and floaties are not eligible for returns or exchanges unless there is a quality issue. Items marked as flash sales and final sales are also not returnable unless there is a quality issue.
- Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.
- Gift cards, jewelry, and items marked as flash sale, final sale & special sale are not eligible for returns or exchanges and will not be refunded.
RETURN FAQS
1) Your order number
2) Product name or SKU number/Product code (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos
1) Please contact us via livechat or email to request an exchange. We'll send you exchange instructions within 24 hours.
2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.
3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
4) When we receive your package, we will process your refund as soon as possible.
* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
1) Before making a purchase, please carefully review your payment information and double check to make sure it can be used as a valid form of payment.
2) It is your responsibility to ensure that your credit card account is not closed or canceled. We can only issue refunds to the original form of payment, so if your card closed or canceled, you will need to contact the bank directly for further information.
3) If you card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured account.
1) For hygiene purposes, worn clothes cannot be refunded, unless there is a quality issue.
2) Return/exchange request made over 30 days time frame cannot be refunded.
3) Only orders purchased on Ecuppers.com or the official Ecupper App can be returned; we cannot refund or exchange any items purchased from any third party vendors or websites. Please be aware that there are counterfeit Ecupper items sold on unauthorized platforms. If you are unsure, you can clarify with our Customer Care Team to ensure you are buying a legitimate Ecupper item.
4) We are unable to accept returns or exchanges on any gifted items as we are only able to refund to the original source of payment. We appreciate your understanding.
